Claim and Incident Reporting Solutions

Cost-effective incident reporting management is dependent upon capturing accurate information, the first time, whenever an incident occurs. When policyholders call to report a notice, they are greeted on behalf of your organization by an Actec Intake Specialist, trained to handle worker's compensation, auto, property, general liability, short-term disability, and long-term disability claims. The Intake Specialist captures all relevant data on Actec’s proprietary software, using a best practices workflow developed over years of first notice of loss (FNOL) experience. Or, if you prefer, we will even enter notices directly into your in-house claims management application via the Internet or secure connection. Actec also provides Medical Coding, Duplicate Checking, Quality Assurance Reviews and Notice Completion.

Not all incidents require a claim to be filed. Actec is your primary source for collecting and disseminating any type of critical information, including custom reports, such as sprinkler impairment notices, product recall reports, questionnaires and surveys. Actec also takes care of a variety of inquires and information requests including referrals to PPOs or other vendors or claim office contact information. Routing these high-volume, but low-yield, calls to a dedicated contact center greatly increases the efficiency of your claim management staff.

Don’t let employee absences slow down your organization. As soon as an employee reports an absence, Actec automatically notifies all affected parties, activates your procedures to find a replacement, and begins the intake process for absences related to short-term disability, long-term disability, or Family Medical Leave Act (FMLA) incidents. Actec also records when the absence will begin and when the employee will return so you can plan accordingly, all without consuming your supervisors’ valuable time.

When disaster strikes, fast, reliable and accurate communication is a must! With Actec, you have a state-of-the-art response center ready to deploy at a moment’s notice. Dedicated toll-free numbers and additional Intake Specialists are available when you need them. We will implement a custom report to gather key information and immediately distribute it to designated recipients. And, of course, we will provide assistance and support to callers, so you can handle the event, instead of the phone lines.

Incidents don’t wait for your call center to open. Actec can extend your in-house call center capacity by handling overflow during business hours. As soon as your call center reaches capacity, your calls are seamlessly transferred to Actec and immediately answered on behalf of your organization by an Actec Intake Specialist. During office closings or when the power or phones go down, Actec’s temporary back-up service can handle your calls until you’re back up and running. Use this service to preserve business continuity through inclement weather, office moves, or disaster recovery.

Stay connected with critical feedback from your employees regarding fraud, theft, sexual harassment, ethical concerns, equipment breakdowns, and safety matters to eliminate potential problems before they evolve into serious liability issues and lawsuits. Proactively soliciting feedback from your employees not only reduces your liability, but it also increases retention and improves the working environment for all of your employees and keeps you in compliance with the Sarbanes-Oxley Act of 2002, which mandates that companies provide a way for employees to submit anonymous reports about financial irregularities without fear of retaliation.

Is your in-house intake and incident reporting process as efficient and seamless as possible? What if claims could be processed faster? What if accuracy could be increased? What if all reports could be integrated and centralized? Rely on Actec’s expert incident reporting consultants to develop a strategic plan to make your in-house system operate at peak performance, saving you time and money. Actec consultants guide you in the development of an efficient workflow, establishing requirements, and setting up rules to govern the management of each incident.