Who We Are
ActecSystems, a Sertec company, is changing the rules of claim and incident reporting management through Full-Cycle Claim and Incident Reporting solutions that improve productivity and reduce costs for commercial and personal insurance carriers, self-insured companies, third party administrators, and managed care organizations. Actec’s full-cycle approach moves beyond just transferring information from policyholders to designated stakeholders to provide you with total information management.
More than 100,000 client companies use our contact centers to handle over a million live-answered calls per year. A leading innovator in the industry, Actec has provided uninterrupted service every hour of every day since 1989.
Latest News and Updates
New Client!
March 31, 2010
Actec is pleased to announce our newest client, Sears. We provide all after-hours FNOL intake service for Sears, using Riskonnect IM, a cloud-based incident management application. One of Actec's strengths is our expertise in using client FNOL software remotely from our contact center.
Featured Solutions
Electronic State Filing
Mandatory EDI filing may be the biggest headache in Workers' Comp claim administration. Requirements vary from state to state. Missing or invalid data lead to time-consuming resubmission, filing delays, customer frustration, and even fines. If EDI filing gives you pain, Actec spells relief. Our experts carefully review FROI, SROI and medical bill filings prior to transmission to make sure your filings are done once, done right!. Contact Paul Neleman to learn how Actec can improve your Electronic State Filings.
Catastrophic Event Reporting
Catastrophic events can overwhelm your in-house claim reporting center. Actec can help. Our call center is equipped with multiple T-1 and T-3 lines and state-of-the-art VoIP switch technology to handle high volumes. We will design custom scripts to capture the information you need and implement them for call center intake, email/fax entry and/or Internet self-service immediately.
